Customer Satisfaction Survey In an effort to improve our overall service to our customers, we would appreciate your completing the following survey. Please feel free to be open and honest and submit any commentary that you feel appropriate. Classification: Architect/Engineer Appliance Dealer Builder Consumer Hardware Dealer HVAC Contractor Interior Designer Mech Contractor OEM Plumber Retailer Wholesaler Job: Customer Service Designer Field Service Installer Manager N/A Owner Purchasing Salesperson Showroom Specifier State: MN WI ND SD Other Do we call on you often enough.... often enough not enough never too often not applicable The overall service NCS provides is...... excellent satisfactory needs improvement unsatisfactory do not know NCS maintains product catalogs.... satisfactorily unsatisfactorily need catalogs updated do not know Product complaints are taken care of.... promptly slowly poorly do not know The product knowledge of our salespeople is.... excellent good adequate poor do not know NCS's overall communication with you is..... excellent good adequate poor do not know Product sales meetings conducted by NCS are..... satisfactory need more want to schedule one never had one unsatisfactory Order handling and processing is..... excellent good adequate poor do not know Do quotations arrive on time and are they complete..... satisfactory needs improvement unsatisfactory do not know Our inside customer service people are..... excellent good adequate poor do not know Our outside salespeople are..... excellent good adequate poor do not know Our product service is.. excellent good adequate poor do not know Would you like to see NCS have a showroom?...... yes no do not know Would you recommend us to others..... definitely with reservation never do not know Please rate NCS Corporation compared to other reps..... superior excellent good fair poor do not know Comments: Complete the following at your discretion: Name: Company: Address City: State: Zip:
Customer Satisfaction Survey
In an effort to improve our overall service to our customers, we would appreciate your completing the following survey. Please feel free to be open and honest and submit any commentary that you feel appropriate.
often enough not enough never too often not applicable
